1. Introduction
Picklezone (“we”, “us”, “our”) collects and uses personal information across all parts of our business.
This Privacy Policy applies to your interaction with our venue, website, booking system, digital platforms, marketing channels, payment systems, events, competitions, memberships, and internal operational processes.
By using our services, booking a court, interacting with our digital platforms, entering our venue, or submitting your information in any format, you accept this Privacy Policy.
2. Information We Collect
We may also collect images or video footage captured inside the venue for operational, safety, or promotional purposes. This may include incidental footage of customers while playing or using the facilities.
Below is a compact overview of the types of information we collect:
| Category | Examples | Where It Applies |
| Personal Details | Name, email, phone, DOB, address, emergency contacts | Bookings, memberships, events, coaching, general enquiries |
| Participation Info | Court bookings, attendance, competitions, coaching history | Booking platform, internal systems |
| Payment Info | Payment methods (secure third parties) | Online & onsite transactions |
| Technical Data | IP address, device type, browser data, analytics | Website, booking system |
| CCTV Footage | Video recordings inside/outside venue | Security & incident management |
| Health Information (optional) | Injuries, notes, accessibility needs | Coaching, safety management |
3. How We Use Your Information
A shortened overview of how your information is used:
| Purpose | Examples |
| Service Delivery | Bookings, memberships, competitions, coaching, events |
| Payments | Secure payment processing |
| Communication | Confirmations, reminders, updates |
| Operations | Rostering, planning, internal reporting |
| Marketing | Email/SMS updates, promotions, venue announcements |
| Safety & Compliance | CCTV, incident reports, insurance needs |
| Legal Obligations | Reporting, accounting, record-keeping |
We don’t sell personal information. Data is used only for primary or related purposes.
4. Legal Basis for Use
• Your consent
• Contractual necessity
• Legitimate business interests
• Legal obligations
5. Marketing Communications
We may send booking confirmations, reminders, promotions, offers, updates, and event notifications.
You can unsubscribe at any time.
6. How We Store and Protect Data
Below is a summary of how we protect your data:
| Area | Protections Used |
| Digital Systems | Encryption, password security, restricted access |
| Payments | Secure gateways, no card details stored internally |
| Internal Records | Controlled access, monitored use |
| Booking & Membership Systems | Cloud security, audits |
| Staff Access | Limited to operational needs only |
7. Sharing Your Information
We may share information with booking software providers, payment processors, communication tools, security contractors, and legal/insurance representatives when required.
8. Website Logs, Cookies and Tracking
| Type of Data | Purpose |
| IP Address & Device Info | Diagnostics, performance optimisation |
| Session IDs | Helps keep you logged in and secure |
| Analytics Data | Usage patterns, traffic trends |
| Cookies | Improve user experience and functionality |
9. CCTV Usage
CCTV operates inside and around the venue for security, loss prevention, and incident investigation. Footage may be provided to law enforcement if required.
10. Your Rights
| Right | What It Means |
| Access | Request a copy of your personal data |
| Correction | Fix inaccurate records |
| Deletion | Request deletion where legally allowed |
| Marketing Opt-Out | Stop receiving promotional content |
| Information Requests | Ask how your data is stored or used |
Requests: {{Insert Email Address}}
11. Third‑Party Links
We are not responsible for the privacy practices of external websites.
12. Minors
We collect information from parents/guardians for junior players. We do not knowingly collect data directly from minors without consent.
13. Changes to This Policy
This policy may be updated at any time. Updates apply from the date posted online or displayed in the venue.
14. Problems, Complaints or Questions
We take privacy concerns seriously and respond promptly. For additional information about privacy rights in Australia, visit: https://www.oaic.gov.au This Privacy Policy forms part of Picklezone’s overall Terms & Conditions.
If you have questions or privacy concerns, contact us at Admin@picklezone.com.au